Module 2, Week 1- Expectations of the module

New week, new challenges and hopefully knowledge about our customers.
I have looked at the uploaded films and read articles, just as tricky as always with scientific articles ;)

I hope that after the module have gained new perspectives and ways of thinking of customers and their meeting with the company. I´m taking this curse as a "eye-opener", there is always two sides of everything and with the knowledge about customer experience, I hope to be able to improve and customize the company´s behaviour  for a great meeting for both customers and the employees. I cross my fingers for a lovely win-win situation.

Looking forward seeing you on friday!