The assignment for this week is to reflect on concepts from the videos related to my organisation.
I have choosen to use the first video interactions in service encounters with Per Echeverri for analysing the organizatin I´m working in.
As I written about before, we have severals shops in Sweden where stuff from our organization meets customers every day. It´s interesting to study whats happens in the meeting between these two and the different social roles they are taking without thinking much about it.
Can we by being aware of this, improve our relations to the customers and fulfill their expectations?
Yes I think we can. Knowledge about our self is a tool for development and progress.
Yes I think we can. Knowledge about our self is a tool for development and progress.
My thought is that we can, by being aware, give the staff the knowledge and support they need to perform as good as possible in the role as salesperson in the store.
We do have good staff, but we can always be better, aim for higher goals and give a little bit better service. It all depends on the resources giving to the staff to do their job, good resources increases the changes of good results!
We do have good staff, but we can always be better, aim for higher goals and give a little bit better service. It all depends on the resources giving to the staff to do their job, good resources increases the changes of good results!
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